Reference

How q22 Handles Your Personal Data

At q22, we are clear about what data we collect from you, why we collect it, and how long we keep it.

Data collected only for account operationUPI & Paytm transaction records securedYour right to access or delete dataIndia-region jurisdiction appliesNo third-party sale of your details
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q22 How q22 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to access, correct, or remove your data, our privacy team is reachable through three direct channels. We aim to respond to all privacy-related requests within five working days. Requests related to payment data such as UPI or Paytm records may require identity verification before we can action them.

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Email Privacy Team

Send your data access or deletion request to our dedicated privacy address. We confirm receipt within 24 hours and aim to resolve within five working days.

Live Chat Support

Open the chat window inside your q22 account to speak with a support agent about any privacy concern. Agents are available around the clock to log and escalate your request.

Written Request

For formal data-subject requests, you may submit a written notice through the account portal. Attach a copy of your identity document so we can match the request to your account record accurately.

HOW WE PROTECT YOU

Explore Our Data Handling and Security Practices

From the moment you open an account with q22, a set of concrete security and data-handling measures protects every interaction — whether you are depositing via PhonePe, browsing the lobby, or updating…

Encrypted Data Storage

All personal data, including your name, contact number, and payment identifiers, is stored using industry-standard encryption. Only authorised staff with a specific operational need can access your records, and every access is logged.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can adjust cookie preferences in your browser settings at any time without losing account access.

Account Security Measures

Two-factor authentication is available on every account. We also monitor login patterns and flag unusual access attempts automatically, sending you an alert if a new device or location is detected.

Data Retention Schedule

Identity documents are held for the period required by applicable regulations in your region. Session and game-play logs are retained for up to 24 months, after which they are purged from our active systems.

Your Right to Request Changes

You may ask us to correct inaccurate details, restrict processing while a dispute is open, or delete your account data entirely, subject to any legal retention obligations we must meet under Indian financial rules.

Privacy Officer Contact

Our designated Privacy Officer reviews all data-subject requests personally. Reach them via the email channel in your account dashboard; they will confirm your identity and confirm the action taken within the stated timeframe.

Browse Common Privacy Policy Questions

These answers cover the questions we hear most often about how q22 handles personal data, what your rights are, and how to exercise them. If your question is not here, our support team can address it directly through chat or email.

We collect your name, email address, phone number, and the payment identifiers linked to your UPI, Paytm, or PhonePe account. We also log your session activity and device type to keep your account secure and operational.

We do not sell or rent your data. We share it only with service providers who help us run the platform — for example, payment processors handling your UPI transactions — and only under strict data-handling agreements that mirror our own standards.

Send a data access request to our privacy email or through the in-account chat. After we verify your identity, we will compile and send a summary of all personal data we hold, usually within five working days of the verified request.

Yes. Submit a deletion request via email or the account portal. We will remove your active-account data, though certain transaction records tied to UPI or Paytm payments may be retained for the period required under applicable financial regulations.

Payment records, including references to PhonePe, Paytm, and UPI transactions, are kept for the duration set by applicable Indian financial and anti-fraud regulations. Once that period expires, they are removed from our active database.

We use session cookies for login continuity and analytics cookies to measure page performance. You can block or delete cookies through your browser settings. Blocking analytics cookies does not affect your ability to log in or use your account.

Contact our Privacy Officer directly through the email address listed in your account dashboard. If you are not satisfied with our response, you may escalate to the relevant data protection authority applicable in your region under local law.

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